Plumber in Mount Pleasant

Plumbing Services in Mount Pleasant and Moreton Bay

Big Blue Plumbing handles commercial and domestic plumbing, drainage, gas fitting, and hot water system work in Mount Pleasant as part of our service coverage across Moreton Bay, Noosa, and the Sunshine Coast. We're dispatched from local bases across the region, which affects arrival timing depending on current bookings and where the job is located. Urgent jobs are prioritised and sent out first. All attending plumbers hold the required licences for plumbing, drainage, and gas work, we carry Public Liability and Workers Compensation insurance (Public Liability covers you if accidental property damage happens during the job; Workers Comp relates to workplace injuries), and our team has 40+ years of combined plumbing experience across more than 3,000 completed jobs.

We price work by the job once scope is verified, not by the hour. There are no hidden fees added later. A fixed quote is provided before work starts, so you can decide whether to proceed once you know what's involved and what it costs. If you're booking online, you can request a free quote via the website form; scope and access are confirmed when the plumber arrives, and the fixed price is locked in before any work begins.

Mount Pleasant sits within the Moreton Bay region, where property types and site conditions vary. On the first visit, we confirm access, identify the affected area, and assess what's needed. That assessment shapes the quote and the approach. If the scope changes once the system is opened up, we explain the options and get your approval before proceeding further.

Common Plumbing Issues in Residential Properties

Residential plumbing faults in Mount Pleasant and across Moreton Bay typically involve blocked drains, leaking taps or toilet cisterns, water heater failures, and deteriorating pipe sections in older homes. In established areas, blocked drain issues are often linked to tree root intrusion into aging clay or PVC joints, or to debris and grease buildup in kitchen lines. A dripping tap usually signals a worn washer or cartridge; if ignored, it wastes water and can lead to tap body corrosion. Hot water systems that produce fluctuating temperatures or rusty water often have failing sacrificial anodes or sediment buildup, which reduces heating efficiency and can cause premature tank failure.

If you notice slow drainage, unusual sounds from the hot water unit, or visible leaks under sinks or around the toilet base, it's worth booking an assessment before the fault escalates. Small leaks can undermine flooring or cabinetry over time, and a drain blockage that's left unattended can back up into other fixtures or cause pipe joints to fail under pressure. We assess the cause, confirm the scope, provide a fixed quote, and explain what the repair involves before starting.

Our Mount Pleasant plumbing work covers general repairs, leak detection, hot water servicing and replacement, gas appliance connections, and drainage unblocking using high-pressure water jetting and CCTV camera inspection where needed.

How Fixed-Price Quoting Works

We price plumbing work by the job, not by the hour, which means you know the cost before any work begins. Here's the usual process: you book a visit (by phone, online form, or live chat), we schedule a technician, and the plumber assesses the fault onsite. That assessment identifies what's causing the issue, what access is required, and whether any parts need ordering. Once scope is clarified, we provide a fixed quote. If you approve, the repair proceeds. If additional work is needed once the system is opened up (for example, if a blockage reveals pipe damage), we explain the options and provide a revised quote before continuing.

There are no hidden fees added after the fact. The fixed price includes labour, standard parts, and site clean-up. If the job requires after-hours attendance or specialist equipment, that's factored into the quote upfront. For call-out fees, confirm the policy when you book; some situations include the call-out in the final job price if work proceeds, while others may charge separately depending on the outcome. It's always disclosed before the technician is dispatched.

This model reduces price anxiety. You're not watching the clock while the plumber works, and you can decide whether to proceed once you understand what's involved and what it will cost.

What 24/7 Emergency Plumbing Means in Practice

24/7 emergency plumbing means urgent jobs are dispatched immediately, any day or time. If you call with an active leak, burst pipe, gas smell, or a toilet that's backing up into other fixtures, the job is prioritised and the nearest available plumber is allocated from our dispatch coverage across Moreton Bay, Noosa, and the Sunshine Coast. That doesn't mean a guaranteed arrival time, it means your job goes to the front of the queue and we provide an ETA when you book based on current traffic and where the plumber is coming from.

Emergency work is defined by risk: active water damage, gas safety concerns, sewage exposure, or a complete loss of essential services (no water supply, no working toilet in a single-bathroom home). If your situation is urgent but not an immediate safety risk, we aim for same-day attendance during business hours or next available for after-hours bookings, depending on demand.

When you call, we'll ask a few brief questions to understand the situation and confirm it's safe while the plumber is on the way. If there's an immediate safety risk (gas smell, active flooding), we can provide short safety-first guidance (turn off the water at the meter, open windows and evacuate if you smell gas), but we don't ask you to diagnose the fault yourself. That's assessed onsite. If the repair can't be completed in one visit due to parts or access constraints, we make the area safe, explain what's needed, and return as soon as parts arrive or access is arranged.

Blocked Drains and CCTV Inspection

When a drain blocks in Mount Pleasant, it usually shows up as slow drainage in sinks, showers, or toilets, gurgling sounds from other fixtures when water runs, or foul smells from floor waste grates. In residential properties, the most common causes are tree root intrusion into aging terracotta or PVC pipe joints, grease and food debris accumulation in kitchen lines, or foreign objects (wipes, sanitary products, children's toys) lodged in the system. If a blockage is ignored, pressure can build up and cause wastewater to back up into lower fixtures or force pipe joints apart, leading to leaks under the slab or in the yard.

Our standard diagnostic process uses a high-definition CCTV drain camera to visually locate the restriction, identify what's causing it, and check the pipe condition around the affected section. That footage shows whether it's a soft blockage (roots, grease) that can be cleared with hydro jetting, or structural damage (collapsed pipe, severe root intrusion) that may require relining or excavation. Hydro-jetting fires water at 3,000 to 5,000 PSI through specialized nozzles to break up roots, scour grease, and restore the line to near-full capacity.

Once the drain is cleared and flow is restored, we re-check it to confirm the blockage is gone. If the camera inspection reveals pipe damage, we explain the options (patch repair, pipe relining, or excavation and replacement) and provide a fixed quote for the additional work. You decide whether to proceed once the scope and cost are confirmed. We provide photos or video footage from the inspection where it helps explain what we found. Our Mount Pleasant blocked drain services include camera diagnostics, hydro-jetting, and ongoing maintenance for properties with recurring blockage issues.

Gas Fitting and Safety Compliance

All gas work in Queensland must be performed by a properly licensed gas fitter and comply with AS/NZS 5601.1 safety standards. That includes new gas appliance installations (cooktops, hot water systems, space heaters), gas line extensions, leak detection and repairs, and compliance testing after any modification to the gas system. If you smell gas (a distinctive "rotten egg" odour from the added mercaptan), hear hissing near an appliance or pipe, or notice soot buildup on burners, treat it as urgent. Turn off the gas at the meter if you can do so safely, open windows, evacuate, and call us from outside the property.

Our gas fitting process starts with an assessment of what you're connecting or repairing, confirms the gas supply type (natural gas or LPG), checks the existing line capacity, and determines whether new pipework or appliance modifications are required. Once scope is confirmed, we provide a fixed quote. After the work is completed, the system undergoes a pressure loss test to verify there are no leaks, and a compliance certificate is issued to confirm the installation meets safety standards. That certificate is usually required for insurance, council records, and property sale documentation.

We handle gas cooktop and oven connections, instantaneous and storage hot water unit changeovers, outdoor BBQ and heating installations, and gas point additions for new appliances. For specialist advice on your upcoming gas work, contact our Mount Pleasant gas plumbers.

Hot Water System Repairs and Replacement

If your hot water system stops working, the first clue is often no hot water at all, fluctuating temperatures (scalding then cold), rusty or discoloured water, or unusual sounds like hissing, popping, or banging from the tank. In South East Queensland residential properties, systems are typically electric storage tanks, gas continuous flow units, or heat pump installations. Electric storage systems are common in older homes due to lower upfront cost, while gas continuous flow is preferred for energy efficiency and space-saving design in newer builds.

Common failure causes include a burnt-out heating element (electric), a faulty thermostat, sediment buildup that insulates the element or burner, a corroded sacrificial anode rod, or a leaking pressure relief valve. If the tank itself is leaking from corrosion, replacement is usually required; tank leaks can't be reliably patched. Hot water installations must comply with AS/NZS 3500 standards, which means tempering valves (to limit tap temperature to 50°C and prevent scalding) and pressure relief valves are mandatory, and the work must be completed by a licensed and insured plumbing technician.

Our hot water service includes assessment of the fault, explanation of whether repair or replacement is the most cost-effective option, removal and disposal of old units, and installation of new systems with all required safety valves and compliance documentation. We work with electric, gas, solar-boosted, and heat pump systems. If your system is still under manufacturer warranty, we can liaise with the supplier where applicable. For urgent hot water failures, our Mount Pleasant hot water unit experts are available 24/7.

Plumbing Maintenance and Preventative Inspections

Preventative plumbing maintenance involves periodic checks of key systems to catch faults before they escalate into emergency repairs. For residential properties, that typically includes hot water system servicing (anode replacement, pressure valve checks, sediment flushing), tap washer and cartridge replacements before leaks develop, drain line camera inspections in properties with mature trees or a history of blockages, and toilet cistern adjustments to stop continuous running and water waste.

In commercial and strata properties, maintenance also covers backflow prevention device testing (required annually by most local water authorities), grease trap cleaning for food service tenancies, and documentation for building compliance logs. Scheduled maintenance reduces the likelihood of after-hours emergency callouts, extends the service life of fixtures and systems, and can lower water and energy bills by eliminating leaks and inefficiencies.

We can arrange maintenance visits on a recurring schedule, provide documentation of work completed and components replaced, and flag upcoming replacement needs before systems fail. If you manage rental properties or strata complexes in Mount Pleasant, maintenance records also support property inspections, lease handovers, and insurance claims if a fault leads to damage.

General Plumbing Repairs in Homes and Businesses

General plumbing covers the routine repair and replacement work that keeps taps, toilets, sinks, showers, and water supply lines functioning reliably. In Mount Pleasant homes, common jobs include fixing dripping taps (usually worn washers or cartridges), replacing leaking flexi hoses under sinks or behind toilets, repairing cisterns that won't stop refilling, unblocking slow drains, and replacing corroded pipe sections. In commercial properties, it also includes tap and fixture upgrades for staff amenities, water filter installations, and compliance with accessibility and safety standards.

We assess each job to confirm what's causing the fault before quoting. A dripping tap might need a washer, or it might need a full cartridge replacement if the tap body is worn. A toilet that keeps running could be a faulty fill valve, a perished flapper, or incorrect float adjustment. The assessment clarifies the scope, and the fixed quote covers the repair and any parts required. If findings during the job reveal additional work (for example, replacing a tap uncovers corroded pipework behind the wall), we explain the options and provide a revised quote before continuing.

We protect floors and work areas with drop sheets, wear boot covers in homes where requested, and remove all rubbish and debris at the end of the job. Work is completed to meet Australian Standards, and we verify function before leaving (checking flow, testing for leaks, confirming drainage). For residential and commercial general plumbing in Mount Pleasant and the wider Moreton Bay area, contact Big Blue Plumbing for assessment and fixed-price quoting.

Emergency Plumbing for Urgent Situations

Emergency situations that need immediate attention include broken pipes (mains pressure or flexi hoses), active gas leaks, sewage backflow into the home, and complete loss of water supply or toilet function in single-bathroom properties. If you're dealing with active flooding, the starting point is to isolate the water supply at the meter or the isolation valve for the affected fixture. That limits damage while the plumber is on the way. For gas smells, turn off the gas at the meter if it's safe to do so, open windows, evacuate, and call from outside.

We offer 24-hour emergency plumbing service in Mount Pleasant as part of our Moreton Bay coverage. Urgent jobs are dispatched immediately, and we provide an ETA when you book. If a repair can't be completed straight away because parts need ordering or access requires coordination (strata approval, locked areas, excavation permits), we make the area safe, explain what's needed, and return as soon as the constraint is resolved. Safety is prioritised over speed, but we aim to restore function as quickly as the situation allows.

After-hours emergency work may attract different pricing due to the immediate response requirement; that's disclosed upfront when you call. The fixed-price model still applies once the scope is verified. You're not charged ongoing hourly rates while the plumber works, even on emergency callouts. Our Mount Pleasant emergency plumbing services are available around the clock for urgent and safety-critical situations.

Leak Detection and Repairs

Leaks show up in different ways depending on location and pressure. A visible drip under the sink or around the base of a toilet is usually straightforward: a worn washer, perished seal, or loose compression fitting. Hidden leaks (behind walls, under slabs, in roof spaces) are harder to detect and often reveal themselves through damp patches, ceiling stains, unexplained water meter activity, or a sudden spike in water bills. If a leak is left unchecked, it can undermine flooring, encourage mould growth, and cause structural damage to timber framing or plasterboard.

Our leak detection process starts with isolating sections of the system to narrow down the source. For hidden leaks, we use thermal imaging or acoustic listening devices to trace the fault without invasive demolition. Once located, we assess whether it's a repairable joint or fitting, or whether pipe replacement is required. Small leaks in accessible copper or PVC lines can often be repaired with compression fittings or re-soldering. Leaks in concealed sections or corroded galvanised steel often need pipe replacement or relining to avoid recurring failures.

The fixed quote covers the detection, access (cutting and patching where required), replacement or repair, pressure testing to confirm the leak is stopped, and reinstatement of finishes where practical. If extensive re-plastering or tiling is needed after access, we can coordinate with other trades or provide contact details for follow-up cosmetic work. We test and verify the repair before leaving to confirm it's holding pressure and no longer leaking.

Commercial Plumbing for Business and Strata Properties

Commercial plumbing services in Mount Pleasant involves work in offices, retail tenancies, cafes and restaurants, aged care facilities, childcare centres, and strata common property across apartment complexes and townhouse developments. The key differences from residential work are compliance documentation (backflow prevention testing, grease trap servicing, Thermostatic Mixing Valve testing), access coordination (working around business hours or arranging strata-approved entry), and the impact of downtime on operations.

We provide documentation suitable for building compliance logs, strata meeting records, and real estate handovers. That includes photos of completed work, test results for backflow devices and TMVs, and receipts itemising parts and labour for accounting purposes. We can work within restricted time windows (after-hours installations, weekend maintenance shutdowns) and follow site induction requirements where applicable. For strata properties, we clarify responsibility boundaries between lot owner fixtures and common property infrastructure before quoting, so there's no confusion about who's paying for what.

Typical commercial jobs include staff amenity upgrades (new sinks, taps, accessible fixtures), kitchen fit-outs for food service tenancies, drainage repairs in car parks and common areas, water heater replacements for multi-unit buildings, and emergency callouts for ruptured pipes or blocked mains drains that affect multiple tenancies. We aim to minimise business disruption by scheduling work during low-activity periods and providing clear communication about timelines and any temporary service interruptions.

Industrial Plumbing and Large-Scale Projects

Industrial plumbing includes water supply and drainage infrastructure for warehouses, factories, processing facilities, schools, hospitals, and large commercial developments. The scope often involves high-pressure water systems, irrigation and water harvesting for landscaping or agricultural use, industrial sinks and wash-down stations, and backflow prevention for sites using bore water or recycled water supplies. Projects range from routine maintenance (grease trap pump-outs, drain line inspections) to major installations during new construction or facility upgrades.

We handle planning and coordination for staged installations where plumbing work needs to align with builders, electricians, and mechanical services contractors. Early consultation helps avoid clashes, confirms compliance with site-specific requirements (council approvals, fire service access, disability access standards), and ensures the plumbing infrastructure can support the intended use (adequate flow rates, drainage capacity, backflow protection). We provide detailed quotes that break down stages, materials, and lead times for specialist components.

Some industrial projects require work outside standard hours to avoid disrupting operations. We can schedule installations during shutdowns, work night shifts, or stage the project to keep parts of the facility operational while upgrades proceed. Our industrial plumbing services include water harvesting systems, irrigation, high-pressure tap installations, and routine drain clearing for commercial kitchens and processing facilities.

Real Estate and Rental Property Plumbing

Real estate agents and property managers need reliable plumbing contractors who can respond quickly to tenant maintenance requests, provide clear documentation for landlords, coordinate access with tenants, and complete work within budget constraints. Common rental property jobs include fixing leaking taps or toilets, unblocking drains, repairing hot water service systems, and addressing water damage from burst flexi hoses or faulty appliances.

We provide itemised invoices suitable for landlord records, photos of the fault and completed repair, and plain-English explanations of what was causing the issue and what was done to fix it. That documentation supports property inspection reports, insurance claims, and end-of-lease disputes over responsibility for damage. We can attend at short notice for urgent repairs (no water, blocked toilet, active leaks) and schedule non-urgent work around tenant availability.

For property managers handling multiple sites in Mount Pleasant and surrounding Moreton Bay suburbs, we can arrange maintenance contracts that cover routine inspections and priority response for your portfolio. Clear communication, transparent pricing, and fast turnaround reduce tenant complaints and keep rental properties compliant and functional.

Kitchen, Bathroom, and Laundry Renovations

Renovation plumbing involves planning and installing new fixtures, relocating water supply and drainage lines, upgrading hot water systems, and integrating plumbing with cabinetry, tiling, and other finishes. The key to avoiding delays and cost blowouts is early involvement. We can visit the site during the planning phase, review the proposed layout, identify any constraints (existing pipe locations, drainage falls, water pressure limitations), and provide a detailed scope and fixed quote before demolition starts.

That early consultation also flags potential issues: moving a kitchen sink might require rerouting the waste line if the new position doesn't align with the existing drainage fall; relocating a toilet usually needs council approval if it changes the sewer connection point; upgrading to a larger hot water unit might require switchboard upgrades if the electrical supply is inadequate. Identifying these factors early avoids mid-project surprises.

We coordinate with builders, tilers, cabinet makers, and electricians to schedule rough-in work (pipework installed before walls are closed in), fixture installations (once tiling and cabinetry are complete), and final connections and testing. We provide progress updates, confirm any variations to the original scope, and complete the work so it's ready for the next trade. For renovation plumbing across Mount Pleasant and Moreton Bay, contact Big Blue Plumbing to discuss your renovation plans and receive a comprehensive quote.

Why Workmanship Standards and Verification Matter

Every plumbing job we complete is covered by our workmanship warranty, which protects you if a fault related to how the work was performed shows up after the job is finished. That's separate from manufacturer warranties on parts and fixtures. Workmanship warranty means if a joint we soldered starts leaking, a tap we installed drips due to incorrect fitting, or a drain connection we made backs up because of poor fall, we return and address it under the warranty at no additional cost.

We verify work before leaving the site. For leak repairs, that means pressure-testing the section and checking for drips. For drain work, it means running water through the system and confirming flow. For hot water installations, it means confirming temperature at the tap, checking pressure relief valve operation, and testing the tempering valve. That verification step reduces callbacks and ensures the repair is holding before we pack up.

All attending technicians are licensed for the plumbing, drainage, and gas work they perform. We carry Public Liability insurance (which covers accidental property damage during work) and Workers Compensation insurance (which relates to workplace injury protection). Police checks and background checks are completed for all technicians. We explain the scope in plain English before starting, protect finishes during the job, and clean up thoroughly at the end. You can decide whether to proceed once the fixed quote is provided and you understand what's involved.

What to Expect When You Book a Plumber

Booking is straightforward. You can call, use the online form, or contact us via live chat. We'll ask a few brief questions to understand what's happening (what fixture is affected, what symptoms you're seeing, how urgent it is), confirm your location and availability, and schedule a visit. For urgent work, we dispatch immediately and provide an ETA. For routine jobs, we schedule a time that suits you and send a confirmation with the technician's expected arrival window.

On the day, the plumber will call ahead when they're on the way, arrive in uniform, and confirm identity at the door. We assess the fault, explain what we found, outline the options, and provide a fixed quote before any work starts. If you approve the quote, the repair proceeds. If you need time to consider it or get a second opinion, that's fine, there's no pressure to commit on the spot.

We isolate the work area where practical (close doors, use drop sheets), keep noise and disruption as low as possible, and communicate clearly if we need access to other areas (roof space, meter box, adjacent rooms). If the repair uncovers additional issues, we stop, explain what we've found, and get your approval before continuing. Once complete, we verify function, answer any questions, clean up the work area, and provide an invoice.

Payment is due on completion unless you're using the 0% interest payment plan via Brighte (5-7 minute approval process, subject to credit assessment). Seniors with a valid senior card receive a discount. If you're managing the property for a landlord or strata committee, we can invoice directly to the owner or body corporate with prior arrangement.

Contact Big Blue Plumbing for Mount Pleasant Plumbing Services

Big Blue Plumbing services Mount Pleasant and the wider Moreton Bay region with licensed plumbing, gas fitting, drainage, and hot water work. We're a locally owned business with 40+ years of combined experience, more than 3,000 jobs completed, and a 5-star Google rating from 15 customer reviews. We're available 24/7 for emergency plumbing, and we schedule routine work around your availability.

We price work by the job, not by the hour, and provide a fixed quote before starting. There are no hidden fees. You can request a free quote via the online form, and the scope is confirmed when the plumber assesses the site. All work is covered by our workmanship warranty, and we verify function before leaving.

If you're in Mount Pleasant or surrounding Moreton Bay suburbs (including Woorim, Narangba, Bribie Island, Godwin Beach, and Bunya), call (07) 5404 9354 or use the online booking form to schedule your plumber.

Frequently Asked Questions: Mount Pleasant Plumbing

How quickly can you respond to emergency plumbing in Mount Pleasant?

Emergency jobs are dispatched immediately from our nearest available base across Moreton Bay, Noosa, and the Sunshine Coast. We provide an estimated arrival time when you book, based on current traffic and where the plumber is coming from. Arrival timing depends on current bookings and the urgency of other active jobs; urgent work is prioritised and sent out first, but we can't guarantee a specific timeframe without knowing the current dispatch load.

Do you offer same-day service for non-emergency repairs?

We aim for same-day attendance during business hours where availability allows, depending on current bookings and your location within the Moreton Bay region. When you call, we'll confirm the earliest available time slot and let you know if same-day is possible. For routine maintenance or non-urgent repairs, we can schedule a time that suits you over the coming days.

What should I do if I smell gas in my Mount Pleasant home?

If you smell gas (a distinctive "rotten egg" odour), turn off the gas supply at the meter if you can do so safely, open windows to ventilate, do not operate any electrical switches or create sparks, evacuate the property, and call us from outside. We'll dispatch a licensed gas fitter immediately to locate the leak, isolate the affected section, and make the system safe before carrying out repairs.

How does fixed-price quoting work for plumbing jobs?

We assess the job onsite, confirm what's causing the fault and what access is required, and provide a fixed quote before work starts. That quote covers labour, standard parts, and site clean-up. You decide whether to proceed once you know the cost; there's no obligation to commit on the spot, and there are no hidden fees added later. If findings during the job reveal additional work, we stop, explain the options, and get your approval before continuing.

What causes drains to block in Mount Pleasant properties?

Blocked drains in established residential areas are commonly caused by tree root intrusion into aging clay or PVC pipe joints, grease and food debris buildup in kitchen lines, or foreign objects (wipes, sanitary products, children's toys) lodged in the system. If ignored, pressure builds up and can cause wastewater to back up into lower fixtures or force pipe joints apart, leading to leaks under the slab or in the yard. We use CCTV CCTV inspection to identify the cause and location, then clear the blockage with high-pressure water jetting.

When should I replace my water heater instead of repairing it?

If the tank is leaking due to internal corrosion, replacement is usually required because tank leaks can't be reliably patched. If the system is over 10 years old and you're facing expensive repairs (element replacement, multiple valve failures, extensive sediment buildup), replacement often makes more financial sense than ongoing repairs to an aging unit. We'll assess the fault, explain whether repair or replacement is the most cost-effective option, and provide a fixed quote for both so you can compare.

Are your plumbers duly licensed and insured?

Yes. All attending plumbers hold the required licences for the plumbing, drainage, and gas work they perform. We carry Public Liability insurance, which covers you if accidental property damage occurs during the job, and Workers Compensation insurance, which relates to workplace injury protection. Police checks and background checks are completed for all technicians. Licensing and insurance details can be provided on request.

What's included in your workmanship warranty?

Our workmanship warranty covers faults related to how the work was performed (for example, a joint we made that starts leaking, a tap we installed that drips due to incorrect fitting, or a drain connection that backs up because of poor fall). It's separate from manufacturer warranties on parts and fixtures. If a workmanship issue shows up after the job is finished, we return and address it under the warranty at no additional cost.

Can you work around strata rules or restricted access in Mount Pleasant?

Yes. We schedule work around access time slots, parking restrictions, and strata-approved time slots when those requirements are disclosed at booking. For common property work in apartment complexes or townhouse developments, we clarify responsibility boundaries between lot owner fixtures and common property infrastructure before quoting, and provide documentation suitable for strata meeting records and body corporate invoicing.

How do I know if a plumbing issue is urgent or can wait?

Urgent situations include active leaks causing water damage, gas smells, sewage backflow, ruptured pipes, or complete loss of essential services (no water supply, no working toilet in a single-bathroom home). These need prompt attention. Non-urgent issues like a dripping tap, slow-draining sink, or a hot water system that's working but making unusual sounds can usually be scheduled for routine attendance. If you're not sure, a brief call clarifies the priority and helps us allocate the right response.